Arriving For Your Shift

What You Need to Know

Welcome to your first shift with mobility! Starting in a new environment can be exciting but also a bit nerve-wracking. To ensure you’re fully prepared and make a great first impression, it’s important to familiarise yourself with specific details about the facility or client you’ll be assisting. To help make your first day as smooth as possible, here’s a guide of things to consider before and when arriving for a shift:

Before Your Shift

  • Plan Your Trip: Find the location on the booking details page, and plan your journey whether you’re travelling by car or public transport. We suggest arriving 10 minutes earlier to allow for delays.
  • Review Facility or Client Information: Understanding the environment you’ll be working in, or the specific needs of your client is crucial. You can find all the necessary details, including any special instructions, facility information or client care plans, all in the app. See How to Access Provider and Facility Info.
  • Dress Appropriately: Making sure you’re dressed correctly is just as important as knowing where you’re going. Have a read of our “What to Wear” helpdesk article to ensure you’re meeting our dress code and any specific provider requirements.

Planning Your Arrival

  • Arrive Early: Plan to arrive 10-20 minutes before your shift starts. This extra time helps account for any unexpected delays, such as:
    • Traffic or public transport delays.
    • Finding a park.
    • Finding your way in a big place.
    • Getting the handover info from the previous team for smooth care continuation
  • If You Encounter Issues:
    • Running Late? Give us a ring at 1300 348 227 straight away if you’re held up.
    • Client Not Coming to the Door? If there’s no answer at the door, call the mobility support team 1300 348 227 immediately for help. We’re here to help resolve the situation and ensure both your safety and the client’s well-being

Upon Arrival:

  • Clock-In Requirements: Know How to Clock in, whether at a client’s home or a facility. See our helpdesk for further guidance.
  • New Facility Orientation: Allow time for a brief orientation if you’re new to the facility. This might include safety procedures, layout, and emergency exits.
  • Meeting Your Buddy: If a buddy system is in place, meet with them to get acclimated and answer any initial questions you might have.
  • Handover: Ensure you’re present for any handover from the previous shift. This is crucial for continuity of care and understanding any immediate needs of the clients.

Making a Good First Impression:

  • Introduce Yourself: A smile and a hello can go a long way. Make sure to introduce yourself to any of the staff and clients early on.
  • Familiarise with names: Try to learn the names of the staff and clients you’ll be working with. Building a friendly working relationship from the start can make your shift more enjoyable and efficient.
  • Review Work Procedures: Keep up to date with mobility’s work procedures.

Additional Tips:

  • Stay Informed: Keep an eye out for any new updates in our app about facility info or care plans.
  • Stay Professional: Your professionalism reflects well on you and mobility. Make that first impression count.
  • Ask Questions: If you’re unsure about anything, don’t hesitate to ask. It’s better to ask and perform your duties correctly than to guess and make a mistake.

We’re here to support you every step of the way. By preparing and following these guidelines, you’ll set yourself up for success. Welcome aboard, and thank you for your commitment to providing exceptional care and support through mobility.

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