Worker Invoice and Pay Guide

This resource is designed to help you understand:

  • the mobility invoice process,
  • when you can expect payments to be made,
  • what is shown on a remittance.

Understanding Your Documents

As a worker on mobility, you’ll receive two invoices via email after you successfully clock out of a scheduled activity and remittance advice when we have released your payment. It’s important to understand what these documents represent and how to interpret them.

Table: Document Breakdown and Details
This image is of a table outlining each document type, delivery schedule, contents and purpose.
Image: Table outlining each document type, delivery schedule, contents and purpose.

Client Invoice

The client invoice is created on your behalf and outlines the services you have provided to the client. It’s important for transparency and accuracy in billing.

Key Elements:

  • Description: Detailed information about the services you provided during the shift. Each line details a different service or amendment.
  • Unit Price: It represents the total charges to the client for your services. We call this the sell rate, which is your base hourly rate, including the mobility platform fee and your superannuation contribution.
  • Total Amount Due: The final amount charged to the client, calculated based on the hourly sell rate and the total hours worked, including any additional charges for things like kilometres, etc.
  • GST on Client Invoice: GST is included on the client invoice only if you, as the support worker/supplier, are registered for GST. This is because the client invoice represents a transaction between you and the recipient/client.
    • Exemptions for Certain Services: The only exception where GST is not included on a client invoice, even if you are GST registered, is when the service is booked using an NDIS budget or a Home Care Package (HCP) budget, as these are GST-exempt activities.
Image Example
This image shows an example of the client invoice, with a breakdown of how your services are charged to the client and additional help text.
Image: Example of the client invoice, with a breakdown of services charged to the client incluidng help text explaining each component.

Platform Fee Invoice

This invoice is sent to you from mobility and specifically details the platform fee and applicable GST.

Key Elements:

  • Platform Fee: A service fee for using the mobility platform, billed to clients on top of or addiotnal to your base rate.
  • GST Details: GST is always displayed on the platform fee invoice from mobility to you, as this is a transaction between mobility (as the service provider) and you (as the independent contractor).
  • Invoice Total: The total amount of the platform fee, including GST
Image Example
This image shows an example tax invoice from mobility, the platform fee and GST.
Image: Example tax invoice from mobility, the platform fee and GST, with help text explaining each component.

Remittance Advice

The remittance advice is a confirmation document that details the payments made to you for your services. It’s an essential record for tracking your earnings on mobility.

Key Elements:

  • Amount Deposited: This section shows the total sum paid into your bank account for the invoiced period.
  • Superannuation Contributions: Indicates the amount contributed to your superannuation fund for the invoiced services.
  • Detailed Invoice Breakdown: Each row specifies the details of each individual invoice included in the payment, along with corresponding calculations.
Image Example
This image is an example of the remittance advice typically looks like, with help text what each piece of information represents.
Image: Example of the remittance advice with help text explaining how to interpret each component.

Importance of Receiving and Reviewing Documents:

Invoices are crucial documents that detail your earnings and charges. It’s important to ensure that you are receiving all your invoices in your inbox without fail.

Steps to Ensure Receipt:

  1. Check Your Email Settings: Ensure that emails from mobility are not going to your spam or junk folder, and that you haven’t unsubscribed from all of our emails.
  2. Update Contact Information: Keep your contact details, especially your email address, up to date in the mobility app.
  3. Regular Email Checks: Regularly check your email around the expected time of invoice issuance after your shifts.

Steps for Checking GST:

  1. Review Your Documents: Check the client invoice, the platform fee invoice, and the remittance for the presence of GST.
  2. Understand the Context: Remember that GST on client invoices is dependent on your GST registration status and the nature of the service (NDIS or HCP budgets being exceptions).
  3. Report Any Discrepancies: If you notice any discrepancies regarding GST application on your invoices, contact mobility’s support team immediately for clarification and resolution.

Payment & Invoices FAQs

  • What should I do if there's a mistake on the invoice or remittance?

    If you notice any discrepancies, please email us immediately.

  • What happens if there is a dispute with my invoice?

    In case of any disputes, we mark the invoice as 'On Hold' and send you an email explaining the reason, such as additional kilometres or unpaid breaks. We will keep you updated throughout the resolution process.

  • When can I expect payment for my services?

    Payments are processed 5-7 business days after an invoice is sent, provided it's not on hold. Once payment is released, a remittance advice is automatically sent to you.

  • How long does it take to get paid after receiving the remittance?

    The time it takes for your earnings to reach your bank account can vary depending on your bank's processing times. It could be immediate or take up to 3-5 business days. Please consult your bank directly for more detailed information on their processing times.

  • How is the platform fee calculated in my earnings?

    The platform fee is a separate charge we make to the client/provider. Your earnings are based on your agreed hourly rate minus superannuation contribution.

  • Why do I receive a tax invoice for the platform fee if it's not charged to me?

    You receive a tax invoice for the platform fee to provide complete transparency about the financial transactions related to your services. Although the fee is charged to the clients and providers, this invoice helps you understand the overall cost structure, including how the platform fee affects the total charge for your services. This invoice isn't a bill you need to pay; it's for your records, ensuring you have a detailed view of the financial aspects of your earnings with mobility.

  • What is a business day?

    A business day refers to any day that is not a weekend or a public holiday, typically Monday to Friday.

  • What is a public holiday?

    A public holiday is a nationally recognized day when most businesses and institutions, such as banks, are closed. It varies by region and is not considered a business day.

  • Why don't I see PAYG on my remittance like a regular payslip?

    As a worker on mobility, you are not an employee but an independent contractor. This means that the usual PAYG withholding that applies to employees does not apply to your payments. Instead, you are responsible for managing your own taxes. Visit understanding your tax obligations for further guidance.

  • Why is GST included on only some of my invoices?

    GST is always included on the platform fee invoice from mobility, reflecting a service transaction between mobility and you, regardless of your GST registration. For client invoices, GST is shown only if you, as an independent support worker, are registered for GST. However, services funded by NDIS budgets or Home Care Packages (HCP) are GST-exempt, so invoices for these services won't include GST, even if you're registered.

  • How do I manage my tax and GST obligations?

    Understanding and managing your tax and GST obligations can be complex. We recommend consulting with an accountant or an approved tax agent or contacting the Australian Taxation Office (ATO) for personalized advice and guidance. They can provide detailed information tailored to your individual circumstances and ensure you meet your tax responsibilities correctly.

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