COVID-19

What is mobility’s response to COVID-19

  • National Update - 22/10/2021
  • Important Information
  • Vaccination Requirements
  • In-home care
  • Stay Safe
  • Your safety
  • Worker H&S Questions
  • Client H&S Questions
  • What if I have COVID-19
  • Stay Informed
  • What is Coronavirus
  • What is COVID-19?
  • Symptoms of COVID-19?
  • How does COVID-19 spread?
  • What does this mean for me?
  • Protective measures
  • Washing hands
  • Putting on a mask
  • Taking off a mask
  • Free Training
  • More information
  • Federal updates
  • State updates

National Update

Effective from 17 September 2021 all Health Care Workers who work at a Residential Aged Care Facility must have one dose of the COVID-19 vaccine.


What does this mean for me?

If you visit or see any clients at a residential aged care facility you will be required to have at least one dose of the COVID-19 vaccine.

Without evidence of vaccination, evidence of a vaccination booking, or a valid exemption, aged care workers as outlined within the Direction as per the Public Health Order, will not be permitted to enter, or remain on, the premises of a residential aged care facility.


TAS

Effective from the 31 October 2021 Tasmania will be implementing mandatory vaccination for certain workers.

The following professions are required to be vaccinated before they can provide medical services or treatments:

  • Chinese medicine (including Chinese medicine practitioner, Chinese herbal dispenser, Chinese herbal medicine practitioner, Oriental medicine practitioner, Acupuncturist);
  • Chiropractic (Chiropractor);
  • midwifery (Midwife, Midwife practitioner);
  • nursing (Nurse, Registered nurse, Nurse practitioner, Enrolled nurse);
  • osteopathy (Osteopath);
  • physiotherapy (Physiotherapist, Physical therapist);
  • podiatry (Podiatrist, Chiropodist); and
  • psychology (Psychologist).
  • art therapist.
  • audiologist;
  • chiropractor;
  • counsellor holding a Master of Counselling from a tertiary institution;
  • dietician;
  • exercise physiologist;
  • occupational therapist;
  • optometrist;
  • osteopath;
  • music therapist;
  • pharmacist;
  • physiotherapist;
  • podiatrist;
  • orthotist;
  • psychologist;
  • rehabilitation counsellor;
  • social worker;
  • speech pathology;

NT Update

From early November, the Territory will aim to have directions making COVID-19 vaccines mandatory for all.

Workers who directly interact with anyone especially vulnerable to COVID-19.

A legal direction will be issued by the Chief Health Officer that makes it mandatory for people working in these environments to be vaccinated against COVID-19 – from a certain date, which will be determined at the time.


VIC

Effective from the 15 October 2021, Victoria has made Covid-19 Vaccination’s mandatory for all workers in metropolitan Melbourne and regional Victoria who can leave home for work under the Authorised Worker list.

All workers are required to have their first COVID-19 vaccine dose by Friday, 15 October 2021, in order to continue working with clients.

All workers are required to be fully vaccinated by 26 November 2021.

To book a vaccination through state-run centres – or to see links for how to book at your local GP or pharmacy – visit www.coronavirus.vic.gov.au/vaccine.


NSW

From Monday 18 October 2021 restrictions have eased further after NSW hit the 80% (aged 16 and over) double-dose vaccination target.

Effective from the 15 October 2021, NSW has made Covid-19 Vaccination’s mandatory for all disability and in-home and community aged care workers in NSW.

All workers are required to have their first COVID-19 vaccine dose by Monday, 25 October 2021, in order to continue working with clients.

All workers who provide disability and in-home and community aged care workers are required to be fully vaccinated by Monday 29 November 2021.

New rules are in place for fully vaccinated people in NSW

Additional restrictions are in place for people who live in areas of concern. These include:

  • You are fully vaccinated if you have had 2 doses of a COVID-19 vaccination or you have a medical exemption.
  • For people over the age of 16 who are not fully vaccinated, more rules and restrictions apply.

You are not fully vaccinated if you have had:

  • only one dose of a COVID-19 vaccination or;
  • no doses of a COVID-19 vaccination

Masks

All people over the age of 12 must wear a face mask

Unrestricted trips between greater Sydney and regional NSW will not be permitted until 1 November.

Evidence of vaccination can include your: 


WA

Mandatory vaccinations are coming into effect on the 1 December 2021.

First dose is required by the 1 December 2021 and full vaccination by 31 December 2021 for all Community health care workers and all disability workers.


QLD

Queensland Restrictions Update

From 4:00pm AEST 8 October 2021, restrictions will ease in the following Local Government Areas:

  • Brisbane City Council
  • Gold Coast City Council
  • Logan City Council
  • Moreton Bay Regional Council
  • Palm Island Aboriginal Shire Council
  • Townsville City Council (including Magnetic Island)

There is no longer a requirement to wear a mask at hospitality venues in impacted areas except when entering or exiting the venue or if you are a staff member serving patrons.

Overview

Face mask restrictions continue to apply to 11 Local Government Areas in South East Queensland. These Local Government Areas are declared impacted areas and include:

  • City of Brisbane
  • Moreton Bay Regional Council
  • City of Gold Coast
  • City of Ipswitch
  • Lockyer Valley Regional Council
  • Logan City
  • Noosa Shire Council
  • Redland City
  • Scenic Rim Regional Council
  • Somerset Regional Council
  • Sunshine Coast Regional Council
  • Townsville (including Magnetic Island) and Palm Island are not classified as impacted areas, but residents of these LGAs are encouraged to carry a mask and wear it when physical distancing is not possible.

Hospitals, aged care and disability services

Anyone who lives in the Brisbane, Logan, Gold Coast, Moreton Bay, Townsville (including Magnetic Island) and Palm Island LGAs, or is a close contact, is in quarantine, isolating awaiting a test result, or who in the last 14 days has been in a declared interstate hotspot or exposure venue of concern must not visit any Queensland hospital, residential aged care facility or shared disability accommodation service.


SA

Masks for health care services (except for the person receiving the service, if necessary for the provision of the health care service)


How do I provide evidence of my vaccinated status to mobility?

How do I get a copy of my vaccination certificate or statement?

  • a vaccination certificate or other evidence from a vaccine provider, or
  • an immunisation history statement which you can access from Medicare online or the Express Plus Medicare mobile app.
  • Alternatively, you can provide:
  • a record from a health practitioner, or
  • a statement which you can request from the Australian Immunisation Register.

How do I get vaccinated if I don't have Medicare?

If you currently don’t have a Medicare account and you are eligible you can register at Services Australia.

If you are not eligible for Medicare, you should have your vaccination at a Commonwealth Vaccination Clinic (CVC) formerly known as GP-led respiratory clinics or a state- or territory-run vaccination clinic.

If you need proof of your immunisation, you can register for an Individual Healthcare Identifier (IHI).

To apply for an IHI, visit servicesaustralia.gov.au/. For more information, call the Department of Human Services on 1300 361 45.

If you have any questions, please contact support@mobility.com.au

Please check your State Government’s website regularly for updates and changes to restrictions.


COVID-19 Important Information

We are responding to the current pandemic and doing everything we can to keep our clients, workers and community safe.

All care and support services will continue in line with state-based COVID-19 regulations and safety guidelines.

Keep up to date with state-based government information:

ACT Health
NSW Health
NT Health
QLD Health
SA Health
TAS Health
VIC Health
WA Health

Vaccination Requirements for Workers

NATIONAL UPDATE


Effective from 17 September 2021 all Health Care Workers who work at a Residential Aged Care Facility must have one dose of the COVID-19 vaccine.


What does this mean for me?

If you visit or see any clients at a residential aged care facility you will be required to have at least one dose of the COVID-19 vaccine.

Without evidence of vaccination, evidence of a vaccination booking, or a valid exemption, aged care workers as outlined within the Direction as per the Public Health Order, will not be permitted to enter, or remain on, the premises of a residential aged care facility.


TAS UPDATE

Effective from the 31 October 2021 Tasmania will be implementing mandatory vaccination for certain workers.

The following professions are required to be vaccinated before they can provide medical services or treatments:

  • Chinese medicine (including Chinese medicine practitioner, Chinese herbal dispenser, Chinese herbal medicine practitioner, Oriental medicine practitioner, Acupuncturist);
  • Chiropractic (Chiropractor);
  • midwifery (Midwife, Midwife practitioner);
  • nursing (Nurse, Registered nurse, Nurse practitioner, Enrolled nurse);
  • osteopathy (Osteopath);
  • physiotherapy (Physiotherapist, Physical therapist);
  • podiatry (Podiatrist, Chiropodist); and
  • psychology (Psychologist).
  • art therapist.
  • audiologist;
  • chiropractor;
  • counsellor holding a Master of Counselling from a tertiary institution;
  • dietician;
  • exercise physiologist;
  • occupational therapist;
  • optometrist;
  • osteopath;
  • music therapist;
  • pharmacist;
  • physiotherapist;
  • podiatrist;
  • orthotist;
  • psychologist;
  • rehabilitation counsellor;
  • social worker;
  • speech pathology;

NT UPDATE

From early November, the Territory will aim to have directions making COVID-19 vaccines mandatory for all workers who directly interact with anyone, especially vulnerable to COVID-19.

A legal direction will be issued by the Chief Health Officer that makes it mandatory for people working in these environments to be vaccinated against COVID-19 – from a certain date, which will be determined at the time.


WA UPDATE

Effective from Monday 9 August 2021 anyone working at an aged care facility must have one dose of the COVID-19 vaccine by 17 September.

This includes visiting health care workers including doctors, allied health and ambulance staff.

Penalties for non-compliance include up to $20,000 for individuals and up to $100,000 for organisations.


What does this mean for me as a mobility worker?

If you visit, or see any clients, at a residential aged care facility you will be required to have at least one dose of the COVID-19 vaccine.

You will be required to provide evidence that you have been vaccinated to the Aged Care Facility otherwise you will not be able to provide services to the client in the facility.

If you have any questions, please contact our Customer Support Team on support@mobility.com.au or 1300 438 227.


How do I provide evidence of my vaccinated status to mobility?

How do I get a copy of my vaccination certificate or statement?

  • a vaccination certificate or other evidence from a vaccine provider, or
  • an immunisation history statement which you can access from Medicare online or the Express Plus Medicare mobile app.
  • Alternatively, you can provide:
  • a record from a health practitioner, or
  • a statement which you can request from the Australian Immunisation Register.

If you currently don’t have a Medicare account and you are eligible you can register at Services Australia. If you are not eligible for Medicare, you should have your vaccination at a Commonwealth Vaccination Clinic (CVC) formerly known as GP-led respiratory clinics or a state- or territory-run vaccination clinic.

If you need proof of your immunisation, you can register for an Individual Healthcare Identifier (IHI). To apply for an IHI, visit servicesaustralia.gov.au.

For more information, call the Department of Human Services on 1300 361 45. If you have any questions, please contact support@mobility.com.au .


Please check your State Government's website regularly for updates and changes to restrictions.

Why is in-home care so important in light of COVID-19?

Doctors and hospitals around the country are encouraging people not to come in unless they really need to, keeping people at home has become a primary method in containing the virus.

In-home care is more important than ever before as the need increases rapidly for one-to-one care versus one-to-many.

mobility workers have completed Infection Control training and provide local health, home delivered.

How can I keep getting / providing care and support safely?

  1. Stay informed – make sure you understand safe hygiene practises and current regulations in your state.
  2. Complete the Safety Check questions as required, when requesting and confirming bookings.
  3. Adhere to the guidelines re:
    • Social distancing (1.5 metres wherever possible)
    • Hand-hygiene (20-30 seconds with soap and water or hand sanitiser)
    • PPE – including masks (where required and recommended)

What is mobility doing to ensure workers and clients are safe?

All workers on the mobility platform have completed an Infection Control training module, as a pre-requisite to working on the platform. All clients and workers are required to complete our COVID-19 Health and Safety Check prior to requesting or accepting each job. We have also implemented a set of hygiene protective measures that clients and workers must comply with (see below …)

COVID-19 Health & Safety Check Questions for workers prior to accepting a booking

Before workers are approved to accept a shift, they need to answer some key questions to make sure they are not putting anyone at risk. These questions ensure no one will go to work if they:

  • Are sick, or presenting any symptoms like cough, sore throat, fever, runny nose
  • Returned from any overseas travel in the past 14 days, or live with someone who has
  • Have recently been in contact with anyone who has COVID-19, or has been required to self isolate for 14 days
  • Have a confirmed case of COVID-19

And will also ensure workers:

  • Will engage in strict personal hygeine practises
  • Wear a single use surgical mask when working at all times. This is as per government guidelines.

COVID-19 Health & Safety Check Questions for clients prior to requesting a booking

Before clients are able to request a booking, they need to answer some key questions to make sure they are not putting anyone at risk.

These questions include confirmation that the client:

  • Is not sick, or presenting any symptoms like cough, sore throat, fever, runny nose
  • Has not returned from any overseas travel in the past 14 days, or live with someone who has
  • Has not recently been in contact with anyone who has COVID-19, or has been required to self isolate for 14 days
  • Does not have a confirmed case of COVID-19

In addition, we request that if any of these circumstances change between the date of requesting a booking and the date of the job, the user must message the worker directly on the platform and make them aware so they have the opportunity and flexibility to decide whether to continue with the job.

What if I think I may have COVID-19?

If you think you may have been exposed to coronavirus, it is important that you contact us on 1300 GET CARE (1300 438 227).

Seek immediate medical attention and receive a diagnosis.

Whilst you are awaiting the outcome of a test result or if you have a positive diagnosis and you require care, please contact us on 1300 GET CARE (1300 438 227) and we will put you in contact with a National provider who has a team of specialist support workers all with the necessary PPE.

State and Territory testing information:

ACT: https://www.covid19.act.gov.au/protecting-yourself-and-others/getting-tested

NSW: https://www.nsw.gov.au/covid-19/how-to-protect-yourself-and-others/clinics

QLD: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/take-action/testing-and-fever-clinics

NT: https://coronavirus.nt.gov.au/stay-safe/symptoms-testing#section2

VIC: https://www.dhhs.vic.gov.au/where-get-tested-covid-19

WA: https://www.healthywa.wa.gov.au/Articles/A_E/COVID-clinics

SA: https://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/conditions/infectious+diseases/covid+2019/community/testing+for+covid-19

Why is it important to stay informed?

While COVID-19 may only present as mild symptoms for many people, it can be life threatening for more vulnerable people in our community such as older people, people with other health conditions and people with disabilities. We are asking you, the mobility community, to stay informed, help contain COVID-19 from spreading and keep everyone safe.

Please read and follow the protective and preventative measures outline below and feel free to share the information with your family, friends and communities.

What is Coronavirus?

As explained by the World Health Organisation:
Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.

What is COVID-19?

The World Health Organisation describes COVID-19 as an infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

What are the symptoms of COVID-19?

Common symptoms of COVID-19 are fever, tiredness, and dry cough. Some people may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don’t feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.
Source: World Health Organisation

How does COVID-19 spread?

Whilst more is being learned all the time, the World Health Organisation confirms: People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. This is why it is important to stay at least 1 metre away from someone who is sick.

For more information on how COVID-19 spreads, see the World Health Organisation Q & A’s on this topic.

What does this mean for me?

Hygiene and protection measures are more important than ever before. Follow the protective measures outlined below and remain informed about the most up to date information on COVID-19 locally, nationally and globally.

What are the protective measures I should follow

Here’s what you can do to reduce your chances of being infected or spreading COVID-19:

  1. Stay up to date with the latest information on the COVID-19 outbreak:
    1. State and Territory specific information (see below)
    2. Australian Government Department of Health: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert
    3. World Health Organisation rolling updates: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/events-as-they-happen
  2. Wash your hands regularly (including before and after eating and going to the toilet) to reduce your chances of being infected or spreading COVID-19. Use an alcohol-based hand rub or wash them, for at least 20 seconds, with soap and water. Proper hand washing kills viruses that may be on your hands. (see links below for correct hand washing techniques)
  3. Maintain at least 1.5 metre distance between yourself and anyone who is coughing/sneezing. When someone coughs or sneezes they spray small droplets from their nose/mouth which may contain the virus. Keeping a safe distance will lessen this risk. Note: Australian health authorities are recommending at least 1.5 metres.
  4. Avoid touching eyes, nose and mouth. Our hands touch many surfaces and can pick up viruses which can then be transferred into your body via your eyes, nose or mouth.
  5. Practise good respiratory hygiene. Cover your nose and mouth with a bent elbow or tissue when you cough or sneeze. Dispose of the used tissue immediately.
  6. Wear a mask when leaving the house if you live in Victoria.
  7. Get tested and stay at home if you don’t feel well. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. A good place to start is calling the National Coronavirus Health Information Line: on 1800 020 080 and follow the directions of your local health authority.

How do I wash my hands properly – with alcohol-based rubs or soap and water?

These resources are all from the World Health Organisation.

  • How to hand rub with an alcohol-based hand rub

    Note: not to be used when hands are visible dirty or having just used the toilet.

  • How to wash your hands with soap and water

How do I put on a mask correctly?

For people who are using a mask it is important to wear it properly:

  • wash or sanitise your hands for 20 seconds before putting it on and after taking it off
  • make sure the mask covers your nose and mouth and fits snugly under your chin, over the bridge of your nose and against the sides of your face
  • do not touch the front of your mask while wearing or removing it
  • do not allow the mask to hang around your neck or under your nose
  • do not pull your mask up and down to talk or drink or eat
  • a mask may be worn for up to four hours, or change sooner if it becomes damp, dirty or damaged
  • do not reuse single use masks
  • wash and dry reusable masks after use and store in a clean dry place
  • Regular hand washing also remains as a vital measure, particularly when putting on and taking off a mask

It is really important to know how to put on a face mask properly and take it off safely. Otherwise the advantages of wearing a face mask will be lost and you or others may be at risk from a contaminated face mask.

How do I take off a mask safely?

  • Wash your hands for at least 20 seconds with soap and water or use alcohol-based hand sanitiser containing at least 60% alcohol.
  • Don’t touch the front of the face covering or your face.
  • Carefully remove your face covering by grasping the ear loops or untying the ties. For face coverings with a pair of ties, unfasten the bottom one first, then the top one.
  • Fold the covering and put it directly into the laundry or into a disposable or washable bag for laundering. Single use surgical masks should be disposed of responsibly in the rubbish bin.
  • Clean your hands again by washing them or using alcohol-based hand sanitiser.

How do I access the FREE Infection Control Training?

Once you have completed your registration on the mobility platform, you can access all free training modules via the mobility app. Have questions about the training? Contact us at 1300 GET CARE (1300 438 227) or email support@mobility.com.au

Where can I get more information?

For daily updates from the Australian federal and state government, check the websites below. We encourage you to check the websites daily to make sure you are up to date with the latest government advice.