COVID-19

What is mobility’s response to COVID-19

  • In-home care
  • Your safety
  • Worker H&S Questions
  • Client H&S Questions
  • What if I have COVID-19
  • Stay Informed
  • What is Coronavirus
  • What is COVID-19?
  • Symptoms of COVID-19?
  • How does COVID-19 spread?
  • What does this mean for me?
  • Protective measures
  • Washing hands
  • Free Training
  • More information
  • Federal updates
  • State updates

Why is in-home care so important in light of COVID-19?

Doctors and hospitals around the country are encouraging people not to come in unless they really need to, keeping people at home has become a primary method in containing the virus.

In-home care is more important than ever before as the need increases rapidly for one-to-one care versus one-to-many.

Mobility workers are all Certified in Infection Control and provide local health, home delivered.

What is Mobility doing to ensure workers and clients are safe?

All workers on the Mobility platform are Certified in Infection Control, having completed a mandatory training module as a pre-requisite to working on the platform. Each client and worker is also required to complete out COVID-19 Health and Safety Questionnaire prior to requesting or accepting each job. We have also implemented a set of hygiene protective measures that clients and workers must comply with (see below …)

COVID-19 Health & Safety Questions asked of workers prior to acceptance of a booking

Before workers are approved to accept a shift, they need to answer some key questions to make sure they are not putting anyone at risk. These questions ensure no one will be working if they:

  • Returned from travel (or live with anyone who has returned from travel) outside of Australia in the past 14 days
  • Have a confirmed case of COVID-19
  • Have had close contact with a confirmed case of COVID-19. Including visiting anyone who has returned from travel in the past 14 days, or is required to be in self-isolation
  • Are unwell or have flu-like symptoms including: cough, fever, runny nose or sore throat.

COVID-19 Health & Safety Questions asked of clients prior to requesting a booking

Before clients are able to request a booking, they also need to answer some key questions to make sure they are not putting anyone at risk. These questions include confirmation that the client has not:

  • Returned from travel (or live with anyone who has returned from travel) outside of Australia in the past 14 days
  • Had a confirmed case of COVID-19
  • Had close contact with a confirmed case of COVID-19. Including receiving visits from anyone who has returned from travel in the past 14 days, or is required to be in self-isolation
  • Are unwell or have flu-like symptoms including: cough, fever, runny nose or sore throat.

In addition, we request that if any of these circumstances change between the date of requesting and the date of the job, the user must message the worker directly on the platform and make them aware so they have flexibility whether to continue with the job.

What if I think I may have COVID-19?

  1. Seek immediate medical attention and receive a diagnosis.
  2. Each State and Territory has it's own hotline, find a list of these below.

    ACT: https://www.covid19.act.gov.au/protecting-yourself-and-others/getting-tested

    NSW: https://www.health.nsw.gov.au/Infectious/diseases/Pages/2019-ncov-case-definition.aspx

    QLD: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/take-action/testing-and-fever-clinics

    NT: https://coronavirus.nt.gov.au/stay-safe/if-you-are-unwell

    VIC: https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19#where-are-the-coronavirus-assessment-centres

    WA: https://www.healthywa.wa.gov.au/Articles/A_E/COVID-clinics

    SA: https://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/health+topics/health+topics+a+-+z/covid+2019/covid-19+response/covid-19+clinics+and+testing+centres

  3. Whilst you are awaiting an outcome or if you have a positive diagnosis and you require care, please contact us on 1300 GET CARE (1300 438 227) and we can put you in contact with a National provider who has a team of specialist support workers all with the necessary PPE

Why is it important to stay informed?

While COVID-19 may only present as mild symptoms for many people, it can be life threatening for more vulnerable people in our community such as older people, people with other health conditions and people with disabilities. We are asking you, the Mobility community, to stay informed, help contain COVID-19 from spreading and keep everyone safe.

Please read and follow the protective and preventative measures outline below and feel free to share the information with your family, friends and communities.

What is the Coronavirus?

As explained by the World Health Organisation:
Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.

What is COVID-19?

The World Health Organisation describes COVID-19 as an infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

What are the symptoms of COVID-19?

Common symptoms of COVID-19 are fever, tiredness, and dry cough. Some people may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don’t feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.
Source: World Health Organisation

How does COVID-19 spread?

Whilst more is being learned all the time, the World Health Organisation confirms: People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. This is why it is important to stay at least 1 metre away from someone who is sick.

For more information on how COVID-19 spreads, see the World Health Organisation Q & A’s on this topic.

What does this mean for me?

Hygiene and protection measures are more important than ever before. Follow the World Health Organisation protective measures outlined below.

What are the protective measures recommended by the World Health Organisation? What can I do?

Here’s what you can do to reduce your chances of being infected or spreading COVID-19:

  1. Stay up to date with the latest information on the COVID-19 outbreak:
    1. World Health Organisation rolling updates: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/events-as-they-happen
    2. Australian Government Department of Health: a href="https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert">https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert
  2. Wash your hands regularly (including before and after eating and going to the toilet) to reduce your chances of being infected or spreading COVID-19. Use an alcohol-based hand rub or wash them with soap and water. Proper hand washing kills viruses that may be on your hands. (see links below for correct hand washing techniques)
  3. Maintain at least 1 metre distance between yourself and anyone who is coughing/sneezing. When someone coughs or sneezes they spray small droplets from their nose/mouth which may contain the virus. Keeping a safe distance will lessen this risk. Note: Australian health authorities are recommending at least 1.5 metres.
  4. Avoid touching eyes, nose and mouth. Our hands touch many surfaces and can pick up viruses which can then be transferred into your body via your eyes, nose or mouth.
  5. Practise good respiratory hygiene. Cover your nose and mouth with a bent elbow or tissue when you cough or sneeze. Dispose of the used tissue immediately.
  6. Stay at home if you don’t feel well. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. A good place to start is calling the National Coronavirus Health Information Line: on 1800 020 080 and follow the directions of your local health authority.

How do I wash my hands properly – with alcohol-based rubs or soap and water?

These resources are all from the World Health Organisation.

  • How to hand rub with an alcohol-based hand rub

    Note: not to be used when hands are visible dirty or having just used the toilet.

  • How to wash your hands with soap and water

How do I access the FREE Infection Control Training?

Once you have completed your registration on the Mobility platform, you can access all free training modules via the Mobility app. Have questions about the training? Contact us at 1300 GET CARE (1300 438 227) or email support@mobility.com.au

Where can I get more information?

For daily updates from the Australian federal and state government, check the websites below. We encourage you to check the websites daily to make sure you are up to date with the latest government advice.