If you already know which worker you want to book, you do not need to post a job for applications.
In the Mobility process, support created for a selected worker is managed as a Shift. The selected worker can then accept or decline a Shift.
Creating a shift
- From the main menu, select Recipients.
- Search for the recipient you would like to book support for. If they have not yet been added to the Portal, select Create Recipient and complete their details.
- Select the recipient’s name to open their profile.
- Under Actions, select Create Shift.
- Complete the Shift details, including the information relevant to the support, such as:
- Date, time and address
- care type and any specialised support requirements
- how the shift will be paid
- any other information the worker needs to deliver the support safely and appropriately.
- Select the support worker you would like to undertake the shift. Where applicable, include any additional allowances being offered for the shift.
- Before continuing, check that you have selected the correct worker and that the Shift details accurately reflect the recipient’s support requirements.
- Review and click Save.
- What happens next? The selected support worker will be notified of the Shift and asked to accept or decline. They have four hours to respond to the request before it expires.
After creating a shift
- Wait at least four hours for the worker to respond.
- From the main menu, click on Recipients, choose the recipient, click on the Activities tab, click the Show Schedule box, choose the shift from the calendar, and check the Status.
- Follow up with the worker if the shift remains unanswered.
- If the worker declines, undertake the process again and choose an alternative support worker.
Setting up recurring support
Recurring support can help you manage services that happen on a regular schedule.
When arranging ongoing support:
- Follow the instructions above for Creating a Shift
- Ensure you choose the option for an Ongoing Shift Series.
Before changing an ongoing schedule
Check whether the change applies to one service or the full series. Contact Mobility if you are unsure.
