When creating a Job or Shift, review the available cost information carefully and make sure the booking details accurately reflect the support being provided. Rates can vary by worker and type of support, with Mobility support workers able to set their own rates.
Understanding the cost of support
The overall cost of a booking may be influenced by factors such as:
- Worker rate: Support workers set their own rates, giving you visibility and choice when selecting a worker. Review the worker’s rate before confirming support to ensure it aligns with your requirements and agreed commercial arrangements.
- Type of support: Costs may vary depending on the service being delivered. Mobility’s service mix spans areas including personal care, domestic support, social and community support, nursing, and allied health therapy.
- Duration and timing: Check that the booking’s start time, finish time and duration are correct.
- Additional allowances: Where applicable, meal, travel and priority allowances can be added to a Job or Shift. Meal and travel allowances are set, while you choose the amount of any priority allowance offered to help make the shift more attractive to support workers.
- Unpaid breaks: If a long shift is required, you can set a default 30 minute unpaid break on your provider profile that applies to all new shifts.
After support is delivered
Mobility will issue an invoice five hours after a Shift has been completed. This will be sent to the email address identified in the ‘Tax Invoice Receiver Email’ field within the Provider Profile.
You will also receive an invoice for Mobility’s Platform Fee, along with a Provider Paid Invoice once payment has been made.
Questions about costs or invoices?
If something does not look right, or you have a question about contracts, compliance, costs or invoices, contact your Mobility Account Manager for assistance.
