Clear, timely communication helps everyone understand the support requirements and what will happen next.
Calling a worker
You can call a worker from the Portal within their profile. Calling can be useful when you need to confirm availability or clarify an important detail before accepting an application.
Messaging a worker
Use the Portal’s Chat function in the header to send a message to a worker. The message is delivered through the worker’s app. If a message remains unread, the platform will send the worker a reminder.
Use Chat to communicate about practical booking matters, such as:
- availability
- meeting points
- relevant job details
- changes that need to be confirmed.
For urgent matters, call the worker or contact Mobility rather than relying only on Chat.
Managing worker preferences or exclusions
If a recipient does not want a particular worker to provide support again, contact Mobility.
Mobility can manage an exclusion for an individual recipient or, where appropriate, for the provider’s organisation.
Explain whether the request applies to:
- one recipient only, or
- all recipients supported by your organisation.
Do not rely on job notes to manage an exclusion. Contact Mobility so the appropriate restriction can be applied.
