Top Worker Program

Unlock the benefits of being a Top Worker at mobility! The Top Worker Program rewards the most reliable and dedicated workers who are committed to providing outstanding care.

How to Qualify for the Top Worker Program:

  1. Commit to at least 10 hours of work per week through mobility.
  2. Maintain less than 5% late cancellations on your profile over the last six months.
  3. Have zero no-shows recorded on your profile in the past six months.
  4. Update your availability in the app every week.
  5. Keep all your in-app documents and training up to date.

Benefits of Being a Top Worker:

  • Get paid within two business days after completing shifts.
  • Be the first choice for suitable shifts in your area.
  • Enjoy direct access to our Top Worker hotline for expedited support.
  • Have your profile promoted to clients on the app.
  • mobility staff work with you to fulfil your desired weekly hours.

Learn More:

Top Worker FAQs

  • What is the Top Worker program?

    The Top Worker program rewards reliable and dedicated workers who:

    • Commit to at least 10 hours of work per week through mobility.
    • Maintain less than 5% late cancellations on their profile over the last six months.
    • Have zero no-shows recorded on your profile in the past six months.
    • Consistently update their availability in the app every week.
    • Keep all their in-app documents and training up to date

  • How do I qualify for the Top Worker program?

    Meet and maintain the following five criteria to qualify:

    • Commit to at least 10 hours of work per week through mobility.
    • Maintain less than 5% late cancellations on your profile over the last six months.
    • Have zero no-shows recorded on your profile in the past six months.
    • Update your availability in the app every week.
    • Keep all your in-app documents and training up to date

  • What are the benefits of being a Top Worker?

    As a Top Worker, you'll receive your payments within 2 business days of completing shifts, priority access to suitable shifts, direct access to a dedicated support hotline, enhanced visibility of your profile to clients, and support from Mobility staff to fulfil your preferred work hours.

  • How do I update my availability in the app?

    Visit our help desk article on updating your availability for a step-by-step guide or to watch the video.

  • What happens if I have a late cancellation or no-show?

    Maintaining low late cancellations and zero no-shows is crucial for Top Worker status. If you don’t meet the criteria you will lose your Top Worker status. If you receive a late cancellation or no-show mark, it's important to minimise these incidents to maintain your Top Worker status. If you believe it was marked in error, contact our support team immediately to discuss the situation.

  • How do I ensure my in-app documents are up to date?

    Regularly review your documents section in the mobility app. Update your certifications and training records as soon as new documents are available or old ones expire. Keeping your documents current is crucial for compliance and maintaining your Top Worker status.

  • When and how will I get paid as a Top Worker?

    Top Workers are paid within two business days of completing their shifts. Payment timing can vary slightly depending on your bank's processing times. Please note:

    • Business days are 9 am-5 pm Monday to Friday.
    • If your client or their representative (provider) makes a query, it must be resolved prior to payment. You will be notified of this via our ‘Invoice on Hold’ notification.
    • Mobility is not responsible for your bank's processing times.

  • Can new workers apply for the Top Worker program?

    Absolutely! New workers are encouraged to meet the Top Worker criteria as soon as they join Mobility. It’s a great way to stand out and gain access to more benefits quickly.

  • What happens if I no longer meet the Top Worker criteria?

    If you fail to meet the criteria at any time, you'll lose your Top Worker status and its benefits. You can regain your status by meeting the criteria consistently over the next review period.

  • How can I access the Top Worker hotline?

    Once you qualify as a Top Worker, you'll receive information on how to access the dedicated hotline.

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