Getting started with Mobility

The Mobility Portal gives your team one place to manage recipients, find support workers and coordinate support. Your organisation’s dashboard provides a quick view of jobs, applicants and scheduled support. 

Accessing the Mobility Portal

Mobility will create your organisation’s Portal account and provide your login details. Additional accounts can also be created for team members who need access. 

To get started: 

  1. Open the Mobility Portal using the link provided by Mobility. 
  2. Enter your email address and set up a password, or use a temporary password if this has been provided.  
  3. If a temporary password has been provided, we recommend you change this using the Forgot Your Password on the log in screen.  
  4. Use the main navigation menu to move between recipients, support workers, activities and jobs. 

Your access is specific to your organisation. You will only see the recipients and information associated with your organisation. 

Need additional access? 

Contact Mobility if another member of your team needs a Portal account. 

Using your dashboard

Your dashboard gives you a quick view of your organisation’s activity. Depending on your access, this may include: 

  • open, accepted, declined or expired activities and jobs  
  • new job applicants 
  • booked or cancelled support 
  • upcoming support 
  • workers your team regularly book or contact. 

Use the dashboard as your starting point for checking activity and identifying anything that needs your attention. 

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