Use the Portal to keep track of upcoming and completed support.
Depending on your access, you can use the Portal to:
- monitor booking activity through the dashboard
- view upcoming bookings
- check whether support is booked or cancelled
- review completed activities
- view available shift notes and travel information
- manage recurring support.
Check your dashboard regularly so your team can respond to applications, confirm bookings and identify changes that need attention.
After support is delivered
After providing support, the worker clocks out and updates the Mobility system with care notes. Mobility then invoices the provider in line with the agreed process.
Contact Mobility if expected information is unavailable or if you have a question about a completed shift.
Making changes or cancelling support
Plans can change. Some changes can be managed directly through the Portal, while the Mobility team can help with anything unclear.
Cancelling a job
To cancel a job:
- Open the relevant job.
- Select Cancel job.
- Choose the applicable cancellation reason.
- Review the details before completing the cancellation.
Available reasons may include that the job has been filled elsewhere, is no longer required or was created in error.
Correcting a posted job
If a job contains incorrect information, you can use the Clone function to copy it and create a corrected version.
To correct a job:
- Open the existing job.
- Select the option to clone it.
- Update the incorrect information.
- Check the date, time, location and requirements.
- Post the corrected job.
- Cancel the incorrect job if required.
Cloning saves you from entering all the job information again.
Getting help with urgent changes
Contact Mobility if you are unsure how to update the support in the Portal.
