Confidence in Mobility workers
Mobility takes worker verification seriously, helping give you confidence when selecting someone to support your recipients.
Before a support worker is approved to work through Mobility, they progress through an onboarding and verification process. This includes reviewing mandatory documentation and relevant credentials, with Mobility’s dedicated Document Verification Team.
Depending on the worker and services they provide, their onboarding may include information or documentation relating to:
- Relevant qualifications and experience
- Police clearance
- Public Register Checks
- First Aid and CPR credentials
- Vaccination records
- Assisted transport documents
- Proof of Working Rights in Australia
- References
- Statutory Declaration (Aged Care requirement)
- Aged Care & Disability Qualifications
- NDIS Worker Screening and other applicable compliance requirements
Workers also undertake a range of mandatory training to help ensure they have the knowledge and awareness required to provide safe, high-quality support.
Together with Mobility’s verification and compliance requirements, this provides an additional level of assurance when choosing a worker for your participants.
Reviewing applicants
From the main menu, click Jobs, open the relevant job and go to the Applicants tab at the top.
The applicant view may include:
- if the worker has provided support to the recipient before – identified by ‘In Team’
- the worker’s response level
- recent and upcoming activity information
- a note provided with the application.
Read any application notes carefully. A worker may use the note to confirm their availability or provide additional information about their application.
Reviewing the worker’s profile
Open the applicant’s profile to review their capabilities and relevant credentials.
Check that the available information aligns with:
- the support being delivered
- the requirements selected in the job
- the recipient’s needs and preferences
- any important practical or environmental requirements.
Contacting an applicant
If you need to clarify something before making your decision, use the available Call option in the profile or Chat option in the header to contact the worker.
You might contact a worker to:
- reconfirm their availability
- clarify a note included with their application
- check a practical requirement
- confirm that they understand the job details.
Keep communication relevant to the support and avoid sharing unnecessary recipient information.
Accepting a worker
Once you are satisfied that the worker meets the support requirements, select the Apply to Job button to accept them.
Before accepting, confirm that:
- the date and time are correct
- the worker meets the required criteria
- the job information is complete
- any questions have been resolved.
