Help Centre

We are in the process of adding content to our Help Centre. If you need help please call us on 1300 438 227 (1300 GET CARE) or email us at support@mobility.com.au.

Help Centre for Workers:

This includes:

  • Editing your profile
  • Adding your availability
  • Setting your hourly rate
  • Setting up your payment details

This includes:

  • Receiving a notifications of a booking request
  • Confirming the details of the job
  • Accepting a job
  • 4 hrs to accept
  • Accept Services Agreement
  • Once accepted: Check all the information provided on the job

This includes:

  • What information is provided about the job
  • Automatically added to my calender
  • Travel plans
  • Questions for the client: Instant message with them
  • Cancelling job.

Help Centre for Clients:

This includes:

  • What you need to sign up

This includes:

  • Creating a profile
  • Provide enough information to ensure you match with the right carers.
  • Setting up payment
  • Read and agree to Terms of Service and Code of Conduct