Empowering older Australians to stay at home and choose who cares for them

Home Care Packages (HCP) and private-pay customers

Get more care for your money. mobility is Australia’s best value Home Care Package provider.

mobility gives you the best of both worlds. Take control of your care – choose your carers without any of the hassle of managing your Home Care Package. Get help when you need it. The local mobility customer support team is always available and we guarantee a 24 hour response time when you reach out to your Care Manager.

Comparison of average hours of care delivered by level

Provider Managed
Self Managed

See how mobility stacks up against everyone in the market


mobility Aged Care provides older Australians with access to a network of thousands of carers and the ability to pick and choose who looks after them. With a wide range of services available, a fantastic care team to support you and an easy-to-use app, mobility makes it simple for Home Care Package or private-pay clients to customise the care experience to meet their needs.

Cleaning & Household Tasks

Help with daily tasks around the home, including assistance with cleaning, meal preparation and grocery shopping.

Personal care

Help with grooming and hygiene including showering, toileting, dressing and meals.

Home modifications

Making your home safe for you with modifications such as shower rails, ramps and accessible bathrooms.

Light gardening & home maintenance

An extra pair of hands to assist with looking after your home inside and out: maintenance jobs, lawns, keeping your plants thriving.


Managing your medical needs with support from qualified nurses who can monitor your health.

Allied health services and equipment

Maximising your mobility and quality of life with assistive technology and care services from allied health clinicians.


Assistance with transport and travel to help you participate in social outings, shopping and appointments.

Social support

Providing social support and connection in the home, as well as assistance with outings and participation in local community groups.

In-home respite care

Giving full time carers time off from their care responsibilities.

Self Managed or Provider Managed?

At mobility we don’t believe in optional extras. If it’s worth doing, it’s included in our one low fee.

Inclusions mobility Self Managed mobility Provider Managed
Initial client review carried out by a Registered nurse tick tick
Your Care Manager organises your initial set up of services tick tick
Free meet and greets with support workers tick tick
Real time transparency on your budget – you can check it in the app 24/7 tick tick
Billing and invoicing handled by mobility tick tick
Management of selecting and booking your ongoing services tick
24hrs (business hours) guaranteed response and unlimited access to your care manager tick
A review of your plan by a Registered Nurse Every 6 months Once a month and clinical monitoring
Clinical Monitoring by a Registered Nurse which includes a review of all support worker notes and a special care review with client and carers tick
Transparent pricing Always Always
Exit fees Never Never
Daily fee Never Never
Administration fee if you choose to use another provider 10% 10%
We’re here to help you choose the package that’s right for you. Select from self-managed which puts you in the driver’s seat; or provider managed to ensure a Registered Nurse is clinically monitoring your care, working with your care team to ensure you are getting everything you need, and updating your care to match with your changing needs. Call us anytime on 1300 GET CARE (1300 438 227)


Provider Managed
Self Managed

mobility Self Managed

Level 1

Cost per week
Level 2

Cost per week
Level 3

Cost per week
Level 4

Cost per week
Administration fee
The amount charged to administer your package funds
9% $16 $27 $59 $90
Care Management
the amount charged to your package for a Registered Nurse to design your care plan and a care manager to do the initial set up of your care team.
6% $10 $18 $40 $60
Total 15% $26 $45 $99 $150
Basic daily fee $0 $0 $0 $0 $0
Exit fee $0 $0 $0 $0 $0
Your average hours of care support at your home 3.3 hours 5.8 hours 12.6 hours 19.1 hours

mobility Provider Managed

Level 1

Cost per week
Level 2

Cost per week
Level 3

Cost per week
Level 4

Cost per week
Administration fee The amount charged to administer your package funds 9% $16 $27 $59 $90
Care Management the amount charged to your package for a Registered Nurse to design your care plan, a care manager to co-ordinate your care and a Registered Nurse to monitor your care. 11% $35 $33 $72 $110
Total 20% $35 $61 $132 $200
Basic daily fee $0 $0 $0 $0 $0
Exit fee $0 $0 $0 $0 $0
Your average hours of care support at your home 3.1 hours 5.4 hours 11.9 hours 18.0 hours

Don’t put up with being told who look’s after you or your loved ones.

Take control with mobility.

At mobility we believe in 7 things when it comes to your support team;

  1. Choice: you get to choose from our vast range of local carers
  2. Consistent: we create your team with you so you have the same people looking after you, NOT whoever we have available
  3. Quality: We match you with Carers based on your needs; Registered Nurses, Carers with an Aged Care Certificate 111 or above, Professional Cleaners & more.
  4. Continuity: Our Carers sit our bespoke training ensuring a mobility standard level of care.
  5. Safety: We verify all Carers documentation regularly; Police Checks, First aid & CPR, Qualifications, Driver’s license, Vehicle Registration.
  6. Transparency: Our handy app enables you and your loved ones to see your Carer arriving to your home through our mapping functionality. Plus see a calender of all your bookings, invoices & your budget!
  7. Cost-effective: we cut out the middle-man so your carers keep more of the money themselves which means they stay longer.

Not your traditional aged care provider

24hr response time guaranteed on all care queries

It’s our job to make sure you are getting the care you need, not your job to chase us to respond.

No more wondering how much money you have left in your plan

The mobility app keeps you up to date with your plan 24/7. With a smart digital wallet and budgeting tools, you can track your funding usage in real time.

Transparent care delivery for you and your loved ones.

Uber-style arrival tracking allows for peace of mind. An added benefit is that it ensures correct billable time on all invoices.

Thousands of verified carers available now

Can’t find the right carer for you? Just contact your Care Manager and we’ll help you get it sorted.

mobility benefits

With mobility Aged Care, you’ll enjoy a range of premium benefits designed to optimise your Home Care Package or private funding. mobility gives you the freedom and flexibility to manage your care, your way.

One fixed fee

Choose your own carers

Full clinical monitoring by a Registered Nurse included

Guaranteed 24hr response time from your Care Manager

Ensure care delivery by tracking your carer to your door

Real-time budget tracking

How do you choose mobility aged care and what happens next?

Are you a private pay client?

Are you approved for a Home Care Package?

Great! Follow the steps below or give us a call on 1300 GET CARE (1300 438 227) and we will help you get set up.

Select mobility aged care in the agedcareportal as your provider

One of our friendly care managers will reach out and set up a time to discuss your needs
Our clinical specialist team of Registered Nurses will do an in-depth interview with you, and tailor a care plan to meet your needs and guide your team
Your Care Manager will put together your team and schedule of supports, taking into consideration all your requirements. This will be presented to you for confirmation before it is finalised and put in place
Your team will come out for a free Meet and Greet so you can ensure you’re happy with your selection

Services will commence inline with your tailored care plan

What our customers say

Highly recommend to all

Excellent service and response time. Very happy with this service. Highly recommend to all.

– AngelaTaylor

This makes organising care a breeze

It only took me one minute to sign up. Easy. Selection of workers in my area is great. Love the ability to choose different funding types between NDIS and credit card. I can mix and match as needed. What is really cool is that I can book people instantly without any agreements or negotiating with the worker. Too easy.

– Anailmkooc

I’m so glad I found mobility

Their staff are super friendly and helpful and have been so vital for me whilst I am returning to work. No job is ever too hard for them. They also have amazing staff in the office that are always ready to help with your enquiries. Give them a try you won’t regret it.

– ErinEM

What can you expect from mobility’s care?

If you’re not raving about mobility Aged Care, we’re not happy.

Your Care Manager is only a phone call away and we guarantee a response within 24hrs of your enquiry. Your Care Manager will assist with scheduling and booking your favourite support workers.
A Registered Nurse will be regularly reviewing your care teams’ notes and checking in with them to ensure you are getting the care you need.
Your Registered Nurse will carry out thorough reviews of your care and adjust your plan accordingly.
Be empowered to take control of your own care whilst having the local mobility customer support team available when you need help. Call us anytime on 1300 GET CARE (1300 438 227)

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