Mobility - Trusted Partner for Providers and Coordinators

Providers and Coordinators

A trusted partner for providers and coordinators

Fast access to fully verified support workers
Technology‑enabled care management for visibility, control and scale
Built in safety and compliance you can rely on

Technology enabled care, for safety and control

Fully verified support workers

Access thousands of qualified and fully verified support workers with experience across disability and aged care, giving you confidence in the quality and reliability of support delivered.

Technology enabled care management

Use our intuitive app and Provider Portal to manage self managed or provider managed care efficiently, with tools designed to support scale, visibility and control.

Safety and compliance you can rely on

Mobility embeds robust verification, insurance and real time safeguards into every booking, providing confidence in safe, compliant and transparent service delivery.

Verified and qualified support workers

Thousands of trusted support workers available right across Australia

Our qualified support workers bring their experience and expertise to a broad range of aged care services.

Registered nurses (RN)
Enrolled nurses (EN)
Assistants in nursing (AIN)
Personal care workers (PCW)
Allied health professionals
Workers skilled in cleaning, transport, social support and more

Our workers are independent contractors who undergo a rigorous six-layer verification process, conducted by our dedicated verifications team, to ensure they are fully certified and suitable for their roles.

Piece of mind, built in

Mobility has a comprehensive set of safeguards in place to support safe, secure and compliant care delivery, giving you confidence at every stage.

Thorough verification

All support workers complete a robust verification and identity checking process before they can accept bookings on Mobility, ensuring only verified workers are available to provide support.

Secure data and privacy

All information is protected through strong digital security controls and privacy practices designed to safeguard personal and organisational data.

Insurance with every booking

Every booking made through Mobility includes insurance coverage, helping protect participants, providers and support workers while care is delivered.

The right solution for every package

From self managed flexibility to provider managed oversight, Mobility supports every care model. We help providers and participants access the right care solutions through technology designed to improve efficiency, transparency and confidence.

Self-managed care: Simple, flexible and transparent for peace of mind

All in one care management app

Our user friendly app makes self managed care easy for participants, families and providers. Participants can post jobs based on their needs and preferences, review support worker profiles, and book and pay for services directly in the app.

Built in budgeting and financial control

Integrated budgeting tools allow participants to track spending, cap budgets and reduce the risk of overspending—providing confidence and control over their funding.

Transparency and peace of mind

Electronic Visit Verification (EVV), geo location tracking and shift notes provide real time visibility of service delivery, including support worker arrival and departure times. In app incident reporting supports timely responses to health or safety concerns, while care plans and communication tools keep everyone informed.

Provider oversight

Providers can also access comprehensive participant information through the Provider Portal, supporting coordination, oversight and compliance.

Find a support worker that’s right for your participant

Download the Mobility app and connect with a support worker today.

(For participants and support workers)

Provider managed care: Streamlined oversight for greater control

One portal for workforce management

Our bespoke Provider Portal simplifies provider managed care by bringing bookings, workforce management and scheduling into one easy to use platform. Search for suitable support workers, confirm availability and manage all participant bookings in one place.

Greater control and flexibility

Care managers and rostering teams gain clear oversight across multiple participants and services, enabling faster responses to workforce gaps and changing participant needs.

Cost transparency and confidence

The Provider Portal provides visibility of costs before bookings are confirmed, helping providers manage budgets with confidence and avoid unexpected expenses.

Less admin, more time for care

By streamlining rostering and booking workflows, the Portal reduces administrative effort—freeing up care teams to focus on quality outcomes, participant relationships and ongoing compliance.

Manage participant care at scale

Flexible pricing options to suit your capacity

Choose from self-serve or a full concierge service

Mobility works with independent support workers who set their own rates, giving you access to transparent, market‑driven pricing and the flexibility to choose support that aligns with your budget and workforce needs.

Whether you prefer cost‑effective, self‑serve bookings through our Provider Portal or a full concierge service where our team manages sourcing and coordination on your behalf, you can select the level of support that best fits your organisation’s capacity, preferences and operational model.

What our partners are saying

“We have been working with Mobility for the past 12 months and have found them fantastic to work with. They are highly responsive, proactive in finding workers for clients and communicate frequently to update us on status. They have an easy to use online platform, have thorough screening processes for workers and are easy to work with.” — Provider

“I’ve relied on Mobility for two years now, and their service has been nothing short of exceptional. Reliability is a given, and they’re remarkably swift in resolving any issues. Their customer service team is top-notch – truly expert, and always a pleasure to deal with. Working with Mobility is genuinely easy, and their staff make every interaction a positive one. Highly recommended and so do our clients!” – Provider

Every type of support, every day of the year

Prompt support to handle provider enquiries

Whenever you need support, our friendly and dependable Customer Service Team is available 365 days a year to assist with:

Technical support to ensure your participants have the best workers for their individual needs
Incident management and support
Rapid issue resolution

Let's get you started

We know partnering with a new organisation can come with questions. Our Customer Service Team is here to support you with clear, practical guidance on onboarding, making bookings, payments and day to day processes, so you can get up and running with confidence.